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Privacy Policy for BestMe US AI
Effective Date: September 10, 2026 Last updated: September 10, 2026 1. Who We Are BestMe US is operated by SajaSoft LLC, a United States company. This policy explains how we collect, use, and share personal data through our web app at https://www.bestme.us and our iOS app. Contact us at support@bestme.us with any privacy question. BestMe US is a personal growth app. We provide daily nudges, including prompts, actions, and wisdom. Our AI coach supports onboarding and ongoing coaching. This policy applies to your use of these features and your contact with our team. 2. Account Information We collect your email address and time zone. You may also provide a name and profile photo. These details help us manage your account, personalize your experience, and deliver nudges at suitable times. You can sign in with an email one-time code or magic link, Google Sign-In, or Sign in with Apple on iOS. We receive account details from the sign-in provider you choose. We support Apple's private relay email, so you can use the relay address Apple provides instead of sharing your personal email address. 3. Coach Conversations and Activity We collect the messages you send to the AI coach. We also store the profile the AI builds from those messages. This may include your goals, focus areas, summaries, and short-term plans called sprints. What you choose to write determines the personal details in your conversations. We record nudge views, likes, dislikes, optional feedback text, bookmarks, completions, and streaks. We use this activity to show your progress and improve future nudges. We do not show one user's content to other users. Feedback you submit goes only to our team, with AI processing as explained below. 4. Notifications, Payments, Support, and Logs If you turn on push notifications, we collect a push notification token and device type. The token lets notification services deliver messages to your device. Push notifications are optional. You can turn them off in the app or in your device settings. We receive subscription status and customer identifiers from Stripe for web purchases, or from Apple and RevenueCat for iOS purchases. We use these records to check paid access and connect it to your account. We keep messages you send to support. We also collect technical logs, which may include your IP address, browser or device information, request identifiers, and errors. These help us answer questions, investigate problems, and protect the service. 5. Why We Use Your Data We use personal data to sign you in, provide coaching, build and update your profile, generate nudges, and track progress. We also use it to manage subscriptions, send service emails and optional notifications, provide support, monitor quality, and prevent misuse. Where EU or UK data protection law applies, we process data as needed to provide the service under our agreement with you. We also rely on our legitimate interests in maintaining a safe, reliable service, where your rights do not outweigh those interests. We rely on consent where required and on legal duties for records we must keep. 6. AI Processing and Quality Monitoring We send chat messages, profile information, and nudge activity (for example, which nudges you completed or skipped, and the reason you give when you ask to replace one) to third-party AI services to generate coach replies and nudges. Our default AI route uses OpenRouter, which forwards each request to the provider that serves the selected model. Depending on our configuration, requests may also use OpenAI, Anthropic, or Vercel AI Gateway and the model providers available through that gateway. OpenAI also provides text embeddings, which help us find relevant content. We record AI request and response traces in Langfuse for quality monitoring. A trace is a record of an AI request and its result. It can include conversation or profile content, generated replies, and related identifiers. We use these records to review quality and investigate errors. We do not train our own AI models on user data. AI providers process data under their own API terms. Avoid including details about yourself or others that are not needed for coaching. The AI coach is not a licensed professional and does not provide medical, mental-health, legal, or financial advice. In an emergency, contact local emergency services. 7. Service Providers We use Vercel to host the web app. Supabase provides our database and file storage for profile photos. Amazon Web Services runs the daily nudge generator through AWS Lambda. Stripe processes web payments. Apple App Store processes iOS purchases, and RevenueCat helps us manage iOS subscription access. Google and Apple support their sign-in options. Apple and Expo support push notification delivery. Zoho Mail sends transactional emails, such as sign-in and service messages. Axiom receives server logs. Telegram receives error alerts for our team; these contain technical error details and may include account identifiers. Google Analytics, Microsoft Clarity, and Plausible support website analytics. OpenRouter, OpenAI, Anthropic, Vercel AI Gateway, and Langfuse support the AI processing described above. These services receive data relevant to their work, such as account identifiers, technical activity, or AI request content. Each provider is required by its agreement with us to protect your data with the same or equal protection as described in this policy. 8. Website Cookies and Analytics Our website uses a session cookie to keep you signed in and analytics cookies to understand website use. Google Analytics and Microsoft Clarity load across the production website, including web app pages. Their use is not limited to marketing pages. Plausible also loads on the production website. Website analytics help us understand page visits, interactions, and technical performance. Clarity helps us review how people use pages through session recordings and heatmaps. You can manage or block cookies in your browser. Blocking the session cookie may stop login from working. We do not sell personal data. We do not track users across other companies' apps or websites. 9. Other Disclosures We may disclose data when the law requires it or when needed to respond to a valid legal request. We may also use or disclose relevant information to address fraud, abuse, or threats to people's safety. This does not make your coach conversations public or visible to other users. 10. Storage and Retention Our main data storage is in the United States. Some service providers may process data in other countries where they operate. If you use BestMe US from another country, your data is transferred to the United States, and to those providers, for the purposes described in this policy. We keep account and service data while needed to provide BestMe US and support your account. We may keep payment and tax records as required by law, and server logs for a limited period. Retention depends on the type of record and its purpose. No online service can promise complete security. 11. Deleting Your Account In the iOS app, open the You tab and choose "Delete account." You can also request deletion by emailing support@bestme.us. Deletion removes your profile, chats, nudge history, push tokens, and sign-in links. AI request traces held by Langfuse are not removed at that moment. They are kept only for a limited period under Langfuse's retention settings. Server logs follow the limited retention described above. The limited exceptions for payment and tax records and server logs described above may still apply. Deleting your account cancels any active web (Stripe) subscription. It does not cancel an Apple subscription; cancel that in your device's App Store subscription settings. Deleting the app from your device does not delete your BestMe US account. 12. Your Privacy Rights You can ask to access, correct, export, or delete your personal data by emailing support@bestme.us. We may need to verify that the account belongs to you before completing a request. Tell us which right you want to use. California residents and EU or UK residents have additional rights under applicable law. These may include rights to know how data is used, object to or limit certain processing, withdraw consent, and complain to a data protection authority. California residents may also have rights to opt out of sale or sharing and to receive equal treatment when using their rights. We do not sell personal data or track users across other companies' apps or websites. 13. Age Limit You must be at least 18 to use BestMe US. Our service is not directed to children under 13, and we do not knowingly collect their data. If you believe a child has provided personal data, contact support@bestme.us so we can investigate and remove it. 14. Changes and Contact We update the effective date and last-updated date above when this policy changes. For material changes, we notify users by email or in the app. For questions about this policy, your data, or any privacy request, contact SajaSoft LLC, the operator of BestMe US, at support@bestme.us.